The three most useful skills I have learnt in this course are resumé writing, interview and presentation skills. These will definitely boost my confidence when it comes to job or internship interviews.
I think the most important thing to consider in order to communicate effectively is to understand my audience/listener and to adapt my delivery to them. For example, during presentations, we should put concepts in a way that the audience can understand; tailoring our application letters to the post we are applying for can give us an edge; when interacting with people of different cultures, we have to be sensitive to their cultures lest we offend them.
Every person probably knows generally how to write. However, it is the details, the 7Cs of writing, that will make a piece of writing stand out. I have learnt much in this aspect. Business letters, meeting minutes, survey reports, job application letters are different forms of writing and serve different purposes. I feel more ready to be out working after learning these writing skills.
The EQ section of this course, though brief, provided a starting point for me to explore ways to build better interpersonal relationships. It taught me to think more deeply about how people would react and hence how to interpret their responses and make suitable responses myself.
As stated on my first post, effective communication is very important. This course reinforced this idea. In the fast-paced work environment, effective communication saves time, prevents misunderstandings and helps foster good relationship.
I think the most important thing to consider in order to communicate effectively is to understand my audience/listener and to adapt my delivery to them. For example, during presentations, we should put concepts in a way that the audience can understand; tailoring our application letters to the post we are applying for can give us an edge; when interacting with people of different cultures, we have to be sensitive to their cultures lest we offend them.
Every person probably knows generally how to write. However, it is the details, the 7Cs of writing, that will make a piece of writing stand out. I have learnt much in this aspect. Business letters, meeting minutes, survey reports, job application letters are different forms of writing and serve different purposes. I feel more ready to be out working after learning these writing skills.
The EQ section of this course, though brief, provided a starting point for me to explore ways to build better interpersonal relationships. It taught me to think more deeply about how people would react and hence how to interpret their responses and make suitable responses myself.
As stated on my first post, effective communication is very important. This course reinforced this idea. In the fast-paced work environment, effective communication saves time, prevents misunderstandings and helps foster good relationship.
Frankly, I did not expect much from the EQ section of this course. Psychology modules would be more adept at delivering EQ related topics. However, this course touches on the fundamentals of interpersonal relationships. I feel that this is sufficient for me to communicate with others without unnecessarily offending them.
ReplyDeleteIf memory serves me well, you took a similar module to 'Pofessional Communication'. May i know the differences between these two modules?
I agree with Jackson on the part about the 7Cs of writing, Prior to this course, I simply checked that my writing made sense and have minimal grammatical errors. However after this course, I recognised the importance of the 7Cs to make my writing stand out.
ReplyDeleteThe EQ part of the course also reminded me to think about the feelings of others to reduce the chance of me offending them.
Rauf, that module is GEK1006: Dynamics of Interpersonal Effectiveness. It is similar to ES2007S: Professional Communication in that it talks about interpersonal relationship--- how to build them and sustain them and the theories behind these. It does not cover written communication like ES2007S.
ReplyDeleteThe topics covered by GEK1006 includes,
1. How to know yourself better
2. What to consider when telling others your opinion(self-disclosure)and respond to disclosures of others
3. How to manage others' perception of you and your perceptions of others
4. Effective listening skills
5. Aspects of verbal and non-verbal communication
6. The various types and stages of relationships and how to handle them
7. How to manage and resolve conflicts
I would recommend taking GEK1006 if you wish to explore more about the EQ and interpersonal communication topics covered in ES2007S. GEK1006 is available only in semester 1.
Alternatively, you can check out the book "The Interpersonal Communication Book, 11th Edition" by Joseph A. DeVito. It is available as an RBR at the Central Library. The call number is BF637 Com.De 2007. All chapters, except chapter 2 on intercultural communication is covered.
To Joyce, I have the same mentality as you when it comes to writing. As long as it makes sense, sentences not too complex and mostly grammatically correct, I consider the job done. ES2007S really showed me that there is a lot more to it.
ReplyDeleteHi Jackson, thanks for your sharing as you reminded me something. I think that it's an advantage indeed to learn EQ management when we are learning communication skills. When I was trying to recall of my past experience, I would say that many times we fall into a conflict just because we cannot handle our EQ well. For example, we found ourselves loss of control of emotion or we can't help of feeling angry when someone said something that provoked us. So EQ do plays a crucial role here.
ReplyDelete