In a Korean medical drama, there were patients (VIPs – Very Important Persons) who, because of their social status, demand preferential treatments, despite being informed that other patients also needed the resources. The doctors, who believed in equality in treatment, denied their requests. Unfortunately, these patients, who were middle-aged men, would physically abuse and threaten them.
I think elder Asians tend to regard giving special treatments to VIPs as normal and this stemmed from the hierarchical structure of Asian society -- people of lower social status are expected to treat people with higher status with respect and be subservient to them. However, as society progresses, meritocracy and equality are rebuffing such antiquated views towards treatment of VIPs.
This intercultural conflict provides a lesson in handling conflict. The doctors in the drama calmly explained to the VIPs why their requests could not be granted. However, the doctors failed to identify with the emotional need of the VIPs to feel respected, causing the confrontation. I think this showed that although people may understand the reason for a rejection, they may not feel good about it (due to loss of face, for example). This “not feeling good” constitutes the emotional barrier to listening as mentioned in the textbook. Thus, we should pay attention to the tone of delivery (not sound arrogant even if we have a valid reason) and empathize with them, so as to cushion any emotional blow inflicted. This is true regardless of the age of the person we are interacting with.
Sunday, March 1, 2009
ES2007S Post #4: Evaluating Intercultural Behaviour
"New Heart" is a drama of Korean MBC broadcast network
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